Refund policy

Returns & Refunds Policy

Last updated: 01/06/2026

Because our products are fresh and perishable, we do not accept returns on fruit, juices, or other food items once they have been collected or delivered, except where an item is damaged, incorrect, or missing.

If there is an issue with your order, please contact us as soon as possible with your order number and a photo of the item. Approved refunds or replacements will be handled at our discretion.

Damaged or Incorrect Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of receiving it.

We may request photos so we can review the issue and offer a replacement, store credit, or refund.

Pickup and Delivery

Orders selected for pickup must be collected at the agreed time, and delivery orders must be received at the delivery address provided at checkout.

Once a pickup or delivery order has been handed over in good condition, responsibility for proper storage transfers to the customer.

Cancellation and Changes

If you need to cancel or change an order, please contact us as soon as possible.

We can only guarantee changes before the order has been prepared or dispatched.

Allergens and Food Notice

Some customers may be allergic or sensitive to certain fruits or natural ingredients used in our juices, smoothies, bowls, and fruit preparations.

If you have any food allergies, intolerances, or sensitivities, please contact us before ordering so we can help you choose suitable options.

Privacy

We collect customer information only to process orders, arrange delivery or pickup, and provide support.

We do not sell personal data, and any data handling should follow our website’s privacy policy and applicable law.

If you have any questions about your order, ingredients, allergies, or our policy, please contact us:

KAIA
+357 9749 5585
kaiajuicebar@gmail.com